24 hour callcenter jobs11/9/2023 GS 7: Combination of Education and Experience: Equivalent combinations of successfully completed graduated education and specialized experience as described above that may be used to meet total qualification requirements. This education must have been obtained in an accredited college or university. GS 7: Education: Completed one (1) full academic year of graduate level education with a major study in social sciences. (This experience must be documented in resume) ~OR~ Specialized experience is defined as experience in a program of direct social welfare services that required the application of program policy and operations knowledge in providing social welfare services and/or assisting social workers such as possessing skills in performing incoming and outgoing calls in a call center to assess caller needs and recommend services possessing working experience interacting with clinicians, patients and their families possessing the ability to work with and communicate with a variety of clinicians including primary care providers and mental health providers. To be creditable this experience must be equivalent to the next lower grade level in federal service. GS 7: Specialized Experience: Possess one (1) year of specialized experience equipped with the knowledge, skills and abilities to perform successfully the duties of the Social Services Representative position. To qualify for this position, you must meet at least one of the following requirements: Recruitment & Relocation Incentives: Not authorizedįinancial Disclosure Report: Not RequiredĪll qualifications requirements must be met by the closing date of the announcement. Tour of duty based on organizational needs and will not be assigned until the end of training period. This is a 24-hour, 7-day per week call center, to include days, nights, evenings, weekends, and holidays. Work Schedule: Full time, 40 hours per week/8 hours per shift. Interacts with clinicians, patients, and their family. Enters call information into a computer system.Prepares and maintains comprehensive administrative records of calls and specific actions taken.Determines appropriate action or identify alternatives in resolving issues through in-depth research, interpretation and analysis of record information.Assists Veterans and others by connecting them and/or referring them to local VA Resources, community non-profits or other social resources.Receives inbound telephone calls and Web Chats from Veterans, their families and/or legal representatives.Your duties may include, but are not limited to, the following: The Social Service Representative will respond to questions, research, identify and resolve issues pertaining to the Veterans who need assistance through the VA National Call Center for Homeless Veterans (NCCHV) Crisis Hotline Program. The first 100 applications received will receive first consideration and additional applications will be reviewed at management request. on the date in which 100 applications have been received, whichever comes first. This job announcement opens today, 9/6/23 and will close on 9/12/23 OR at 11:59 p.m.
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